title: Landsbankinn Troubleshooting audience: end-user, admin, support keywords: landsbankinn, troubleshooting, request log, start date, statement import, password, certificate, payment batch, job queue, bank reconciliation

locale: en-us

Landsbankinn Troubleshooting

Landsbankinn request fails with "invalid username or password"

Possible cause	How to check	Fix
Company password missing	Open Cloud Events Setup and review Company Password Stored.	Run Set Company Password and store the current password.
Per-user password missing or outdated	Open CE User Setup Editor and review User Password Stored.	Run Set My Landsbankinn Password for the current user.
Username mismatch	Compare Lbi Username on Cloud Events Setup and CE User Setup Editor.	Use one valid username for the intended sign-in method.

Certificate upload action fails or signing errors appear

Possible cause	How to check	Fix
Invalid PFX file	Upload fails immediately with parsing error.	Export the certificate again as PFX and retry upload.
Certificate password mismatch	Upload prompts complete but signing later fails.	Re-run Set Certificate with the correct password.
Certificate removed accidentally	Certificate Stored shows false.	Re-upload certificate using Set Certificate.

Statement import asks for start date and stops

Possible cause	How to check	Fix
No prior posted statement exists for the bank account	Start date dialog opens before import.	Enter a valid date earlier than today and continue.
Future date entered	Dialog rejects the value.	Enter a date before today.

Imported statement balances look wrong

Possible cause	How to check	Fix
Statement range is too broad	Check Date From and Date To on the latest request log entry.	Retry import with a narrower date range.
Account mismatch	Compare Account No. in request log and bank account used for reconciliation.	Run import on the correct bank account.
Bank-side corrections pending	Repeated imports differ by recently posted transactions.	Wait until all expected transactions are posted, then import again.

Payment batch stays in non-final status

Possible cause	How to check	Fix
Bank has not finalized processing	Inspect `Landsbankinn.Payment.Result` or `ResultBatch` response status.	Continue polling until a terminal status is returned.
Batch requires external approval	Result status remains pending for long periods.	Confirm approval workflow in the online bank and poll again.

Job Queue entry fails for Landsbankinn tasks

Possible cause	How to check	Fix
Missing permissions for user running the queue	Review Job Queue user permissions and extension permission sets.	Assign required permission sets and rerun the entry.
Temporary bank endpoint issue	Multiple requests fail with similar transport errors.	Retry later and compare request log HTTP statuses.

Request log does not show expected details

Possible cause	How to check	Fix
Debug mode disabled	Lbi Debug Mode is false on Cloud Events Setup.	Enable Lbi Debug Mode briefly for troubleshooting, then disable it again.
Looking at wrong company data	Account No. and user do not match expected context.	Switch to the correct company and open the latest entries again.

For field and term definitions used in this guide, see Glossary.